Conflict Management Training Courses

This Conflict Management training course will train your staff in how to prevent and handle conflicts that occur in the workplace. As conflicts can happen in any organisation between staff, a customer, patients, or larger groups, this online course is suitable for everyone in any industry. Knowing how to resolve conflicts properly is essential to your business.

About this Conflict Management training course

Learning outcomes
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Conflict Management FAQs
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Workplace conflicts are bound to arise at some point or another, but it can have a huge impact on the wellbeing of your staff, as well as their personal safety. It's essential staff can communicate successfully in order to maintain positive relationships with clients and other colleagues. Keep your staff safe and your business happy by teaching your staff how to manage should a conflict arise.

This Conflict Management training course will teach your staff what conflict is, how to recognise when it is happening, the correct methods of dealing with confrontation, how to reduce and resolve conflict, and the best way to seek help and advice when needed.

Duration Dependent on the delivery method, this online Conflict Management training takes between 1-2 hours to complete and gain your certificate.

Entry & Level There are no barriers to entry on this Conflict Resolution training course. This is an awareness course, suitable for all.

Certification On completion of this online course, either download your Conflict Management certificate or access it later online.

Accreditations This online Managing Conflict training course is CPD accredited. It meets accepted Continuing Professional Development (CPD) guidelines.

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Providing relevant knowledge and skills

Conflict Management training course learning outcomes

On completion of this Conflict Management online training course, learners should know and understand the following:

The definition of workplace conflict
Be able to define what workplace conflict is
Recognising conflict
Recognise when and where conflict is occurring
Dealing with confrontation
Understand the correct methods of dealing with confrontation
Resolving conflict
Work to reduce and resolve conflict
Seeking advice
Seek help and advice when necessary

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A glimpse of the Conflict Management course

Take a look at our Conflict Management course screenshots below. If you would like to see more of the course features before you enrol, book a free demo here with our training specialists.

Conflict Management what is workplace violence

Conflict Management human factors of aggressive behaviour

FAQ – Conflict Management training course

Frequently asked questions

Below are answers to the common conflict management questions our training experts frequently receive.

What is conflict management training?

Conflict Management training is a course that teaches learners the best way to identify and manage conflicts in the workplace fairly, efficiently and safely.

Enrol your staff today by giving our training specialists a quick call or send us a message.

What are the benefits of conflict management training?

The benefits of conflict management training are:

Stronger teamwork – employees can apply effective communication skills with each other
Improved customer experience – Ensuring employees work well together helps impact customer experience and the better they work together, the better the experience
Save wasted time – teaches staff how to address issues correctly and saves time wasted on disputes
Treat everyone fairly – inspires staff to treat everyone fairly, avoid blaming, offer praise and avoid taking sides

There are plenty more benefits, but we can’t list them all, so why wait? Enrol your staff today.

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Conflict Management training course delivery methods

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Our Conflict Management course is easily accessible online through e-learning, allowing your staff to study anytime, anywhere, 24/7. This makes it the perfect option for care staff with challenging shift patterns. Additionally, you will receive exceptional customer support from our dedicated account manager and support team.

• Study when you want 
• Track staff progress 
• Study anywhere you want on any device 

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